Download Confident Voices: The Nurses' Guide to Improving Communication & Creating Positive Workplaces

Download Confident Voices: The Nurses' Guide to Improving Communication & Creating Positive Workplaces

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Confident Voices: The Nurses' Guide to Improving Communication & Creating Positive Workplaces

Download Confident Voices: The Nurses' Guide to Improving Communication & Creating Positive Workplaces

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About the Author

Beth Boynton, RN, MS is a Nurse Consultant specializing in communication and workplace dynamics. She is an adjunct faculty member for New England College, publishes the enewsletter, Confident Voices for Nurses: the Resource for Creating Positive Workplaces, and is a featured columnist for the American Nurse Association-Maine Journal. More info at: www.bethboynton.com and www.confidentvoices.com.

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Product details

Paperback: 208 pages

Publisher: CreateSpace Independent Publishing Platform; 1 edition (May 26, 2009)

Language: English

ISBN-10: 1440441707

ISBN-13: 978-1440441707

Product Dimensions:

8 x 0.5 x 10 inches

Shipping Weight: 1.2 pounds (View shipping rates and policies)

Average Customer Review:

4.6 out of 5 stars

13 customer reviews

Amazon Best Sellers Rank:

#1,257,352 in Books (See Top 100 in Books)

Beth Boynton RN, MS, author of Confident Voices: The Nurses' Guide to Improving Communication & Creating Positive Workplaces, practices what she preaches. In addition to being an author, she is also an educator, speaker, coach and consultant, using her own confident voice to inspire other nurses to improve their communication skills and to change healthcare workplaces for the better.The first section of her book offers readers a basic understanding of workplace dynamics and organizational culture, giving nurse leaders a foundation from which they can assess their current work environment. For example, Ms. Boynton gives a succinct review of several theories of organizational culture including constructive cultures, passive-defensive cultures, passive-aggressive cultures and cultures of blame.There is a well-written chapter on workplace violence which follows one nurse through her experience as a victim of workplace violence. The chapter ends with three possible "solutions" to the problem, followed by relevant and thought-provoking discussion questions.The second section of Confident Voices challenges readers to improve their communications skills, especially assertiveness and respectful listening. The discussion of "I" statements is particularly well done, illustrating with real world examples how "I" statements can promote communication and how they can be misused. It also offers readers the chance to practice converting disrespectful communication into respectful "I" statements.In the third section, Ms. Boynton pulls together the theories and skills discussed in previous chapters and shows readers how they apply to the real life experiences of nurses. The scenarios will strike a chord with many nurses and we can all learn from the suggested solutions presented in the book.The "real life" examples in the book do seem heavily weighted toward (male) physician-(female) nurse communication and perhaps serve to add to the historic, stereotypical "divide" between doctors and nurses. None of the examples address the potential communication obstacles between culturally diverse co-workers. In addition, the book lacks any mention of nursing paraprofessionals and how nurses can use their confident voices to ensure respectful teamwork with CNAs and assertive delegation of tasks. However, these issues do not detract from the inherent value of the book.While Confident Voices is an interesting read for any nurse, its primary target audience seems to be nurse managers or nurses who are aiming for a career in nursing administration. For them, it is a must-have resource!Linda H. Leekley BS, RN, co-author of The Real Healthcare Reform: How Embracing Civility Can Beat Back Burnout and Revive Your Healthcare Career

Beth outlines the many challenges present in nursing while creating an opportunity to reflect in order to grow beyond the status quo in the culture of nursing. Beth weaves in research as she shares stories of nurses and their experiences as she discusses many important topics like workplace violence, assertive communication, restful listening and more. This is a great resource and reference you will use and refer to.

Communication. Ah. This book captures the essence of what is needed in the everyday real world of nursing and health care. Errors, resentment among colleagues and burn out would be tremendously reduced if nurses, nurse managers and VPs of Patient Care Services would implement these positive techniques in the work place. It must I believe begin with management making TIME to train personnel in these skills. The methods have to be implemented from the TOP of the organization all the way to the FEET. In this way, all will be on the "same page," resulting in a happier, healthier work place for all. Thank you for this comprehensive guide!

Good read

Good read with some great takeaways

Has been useful.

So I read the entire book. Left feeling empowered for the workplace. The content was good. However.... Even though it's getting a high rating for content I have to share some personal annoyances....Annoyed that 50 of the 196 pages were blank (a blank page to separate a chapter, 5 pages for notes ect.)Many pages also said This book will show you this book will show you this book will show you. Come on and get to it.If moved to 12 point font instead of what looks like 18 - double spaced. This could really be a small pamphlet instead of a larger book.It was deceiving to me. Such a big book, but with big font and blank pages.

Too simplistic and elementary to be of any use in a college course, which is what I was looking for. Not worth buying.

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Confident Voices: The Nurses' Guide to Improving Communication & Creating Positive Workplaces PDF

Confident Voices: The Nurses' Guide to Improving Communication & Creating Positive Workplaces PDF

Confident Voices: The Nurses' Guide to Improving Communication & Creating Positive Workplaces PDF

Confident Voices: The Nurses' Guide to Improving Communication & Creating Positive Workplaces PDF